FAQ - Questions & Answers

Stock items*: 1-7 working days

Joinery furniture: 14-20 working days

Custom-made table tops for bathroom furniture: 6-8 weeks

*) Subject to printing errors and out of stock items

Orders from DSL365 are shipped as soon as possible and usually the next working day, unless otherwise stated. Out-of-stock items are shipped as soon as they are in stock.

As a starting point, shipments are delivered to the curb, but smaller shipments of e.g. luminaires and acoustic panels can be delivered to the parcel shop.

If an order cannot be delivered or cannot be picked up at the parcel shop, we can resend the order for a fee.

Designliving365 offers a 365-day return policy on new and unused goods in their original packaging.

You can find our return policy here

Before returning an item or order, you must inform us of the return shipment by e-mail to order@designliving365.com

The customer is responsible for the return costs (shipping)

The product packaging must be intact and must not contain extra tape, writing or similar.

All labels must be visible.

The shipment must be labeled with the order number and stock order number - Will appear on the return confirmation from DSL365 along with the return address(es).

All returns must be sent to the address with a signature - parcel shops/delivery points and similar are not accepted.

It is not possible to deliver returns in person.

A bathroom suite consists of a vanity unit and a washbasin/countertop with a freestanding washbasin.

Unless otherwise stated, washbasin mixer taps, bottom valve, mirror, tall cabinet, etc. are purchased separately.

Our joinery furniture is made to order in Denmark. It consists of bathroom furniture in 100% solid oiled oak.

As joinery furniture is custom-made goods, the right of withdrawal is waived upon purchase.

Which cistern should I choose?

When choosing a cistern, there are two main requirements:

It must have 180 mm bolt spacing (standard)
The flush volume must be 4 liters small flush and 6 liters large flush (adjusted on the cistern during installation)

Some cisterns are prepared for electrical connection, e.g. Grohe rapid SLX, while others have advantages such as easy connection of flushing for bidet function, e.g. Geberit Duofix Sigma.

Often individual plumbers have preferences for installing a particular type/brand of cistern, so we recommend that you consult with your plumber on cistern selection.

DesignLiving365 does not sell cisterns

What else do I need besides a toilet bowl and cistern for an electronic shower toilet?

You will need an additional connection hose and T-piece / Y-distributor to supply water to the bidet function. The connection can be installed either in the water inlet to the cistern (see concept drawing on the product page) or in the top of the cistern where the water flows into the built-in cistern.

If you choose a Geberit cistern, they have a special connection kit for this purpose that facilitates the installation (Geberit article number 250.005.00.1).

In addition, various bushings/ball valves (possibly Ballofix).

A regular plumber has these in his range or can easily obtain them.

Do I need professionals for the installation

The installation of a toilet requires plumbers.

For the shower toilet, an electrician is also required, as power must be supplied to the toilet.

In addition to the shower enclosure, we offer three series of shower screens.

Product data can be found on the individual product pages.

Hornbæk house

Shower enclosure and shower wall with 5 years warranty

Available in one size (wall: 90 cm, shower enclosure: 90x90 cm)

Fjäll

Shower enclosure, niche door and shower screen with 10 years warranty

Shower enclosure with the possibility of combining two doors or a wall and a door.

Available in several sizes (70, 80, 90 and 100 cm)

The sizes can be freely combined for shower corner sets.

Fjäll Exclusive

Shower enclosure with 10 years warranty.

The Exclusive series has the possibility to be mounted freestanding and against the wall

Available in several sizes (80, 90, 100, 120, 140, 160, 180 and 200 cm)

Bars are made in silkscreen, so it is part of the glass. They can be marked on the outside of the glass, but without leaving edges and corners, so cleaning is simple and uncomplicated.

All glass types are nano-treated on the inside.

Towel dryers are available with two types of connections: electric or water connection.

Electric connection

ELDO models are designed for electricity only. Simply mount the towel dryer on the wall and plug it into the wall socket.

If space is limited, an ELDO 1 with a vertical pipe is the solution. For larger needs, there is the ELDO 4 with four vertical pipes or the ELDO 9 with nine horizontal pipes.

In the ELDO series, it is electric pipes that heat the towel dryer. This means that the heat is quickly distributed in the pipes.

Water connection

If you want to connect your heated towel rail to the central/remote heating system, we offer a wide range of models and sizes for this. The models are connected to the central/district heating with angle valves, which are available both with and without thermostats.

If without thermostat, the towel dryer will follow the central heating settings. If you want to be able to adjust the heat of the towel rail, choose an angle valve kit with thermostat.

Waterborne, but connected to electricity

If you want the benefits of a water-based heated towel rail but don't have the option of connecting it to the central heating, an electric heater can be an alternative. The heater is connected at the bottom of the towel rail and water is filled into the pipes from the top. All heaters have a thermostat and most have a timer.

A waterborne towel warmer has a long cooling time, allowing it to dry for some time after it is turned off.

We recommend cleaning our bathroom furniture according to the procedure below:

7 parts vinegar

2 parts sulpho

1 part water

Mix the three ingredients together so that it foams up,

Distribute over shower sets, washbasin mixers, washbasins etc. that need cleaning.

Let sit for approx. 30 minutes.

Rinse afterwards and dry with a dry soft cloth.

When installing shower toilets, LED mirrors, whirlpool baths or anything else, there are statutory distance requirements for installations.

230V luminaires or plugs, regardless of IP rating and junction box, must not be installed in zone 0 and zone 1.

Other requirements for zones are:

Zone 0 - IP 67, max 12 volts

Zone 1 - IP 44

Zone 2 - IP 44

Zone 3 - IP 21

You can see a full overview of zones in the bathroom here

Our washbasins are DVGW-approved. This is the German equivalent of the Swedish type approval.

Shower kits may not be approved for drinking water when marketed for purposes other than drinking water, including showers.

All complaints should be sent to info@designliving365.com (cannot be created via chat/phone). Response time is 2-4 working days.

Electronic items (e.g. spas and shower toilets) have a longer response time as any replacement parts are version specific.

Complaints require a picture/video clearly showing the problem and the correct delivery address and order number.

Complaints are usually resolved by sending a new part or several parts.

The vast majority of solutions do not require special tools or specialist staff.

When a complaint is answered with a solution, in most cases a guide/description is sent to resolve the complaint.