Eerlijk vrachtbeleid
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Privacy Policy, GDPR, General Terms & Conditions, Right of Return, Claims Policy
Design Living 365 Return Policy
365 Days Right to Return
At Design Living 365, your satisfaction is our priority. We offer a 365-day return policy, giving you ample time to ensure your purchase meets your needs and expectations. Our confidence in the quality of our products means you can shop with peace of mind.
Return Process: Simple & Seamless
Initiating a Return:
To start a return, email us at info@designliving365.com with your order details. Our team will provide you with step-by-step instructions to make the process as smooth as possible.
Preparing Your Return:
Please ensure the item is secured on the original pallet, wrapped to protect from rain, and in its undamaged packaging. Include your original order number and the items you're returning.
Before Shipment:
Upon approval of your return request via email, we'll provide you with the return address. The item(s) should be sent back in the condition you received them.
Goods Condition:
We request that you return items in their original, sellable condition, without causing damage to the packaging by taping or attaching to the pallet.
Refund Process:
Your refund will be processed within two weeks of receiving and inspecting the return. For items with multiple parts, ensure the return is complete.
Used Items and Value:
Assembled or installed items are considered used, which may affect their value. We may deduct from your refund any decrease in value due to the condition of the returned items. Returning products in their original packaging is essential.
Return Address:
Send your returns to:
Rhenus Logistics
c/o DesignLiving365
Værftsvej 10,
DKK-4600 Köge,
Denmark
Detailed Return Instructions:
- Email us at info@designliving365.com with your order number and the reason for the return.
- We'll review your request and provide a quote for the return shipping cost from DB Schenker or DPD.
- Safely pack the goods for return. If received on a pallet, it must be returned on a pallet.
- Inform us of the pickup location and date, and we will arrange return transport with DB Schenker or DPD, including shipping documents for the return order.
- Once the return is received, we will verify the condition of all items.
- If all items are in original packing and good condition, we will refund the full order amount, deducting only the actual transport cost invoiced by DB Schenker or DPD.
Damage Policy:
If products or packaging are damaged and not in a sellable condition, we reserve the right to adjust the refund based on our assessment of the product's condition with the damage.
Customer Satisfaction Focus:
Our comprehensive return policy is designed to ensure your complete satisfaction, allowing you to shop with confidence and ease at Design Living 365.
14 Days of Right to withdraw from contract
Legally, you have the right to withdraw from a contract within fourteen days without stating a reason. This is the standard protection of consumer rights in e-commerce. Products shall be returned on the original pallet and foiled to protect against rain. Products shall be returned in undamaged packaging. Simply email us at info@designliving365.com to initiate your return.
Right to withdraw from the contract
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us at info@designliving365.com by means of a clear statement (via e-mail) of your decision to withdraw from this Agreement. You can use the attached sample cancellation form - email - example, although it is not mandatory.
In order to comply with the withdrawal period, it is sufficient if you send a notice of the right to withdraw from the contract before the expiry of the withdrawal period.
Consequences of appeal
If you withdraw from this contract, we will have to reimburse you for all payments we have received from you, including delivery costs (excluding any additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us) in order to they could return. Immediately and no later than fourteen days from the day on which we were notified of your withdrawal from this contract. For this repayment, we use the same payment method that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
Sample withdrawal email - form - information
If you wish to cancel the contract, please complete and return this information - form via email:
– I / we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following
Goods (*)/provision of the following services (*)
– Ordered on (*) / Received on (*)
– Ordered number (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notices)
– Date
(*) Do not use those that do not apply.
Risk of return
Any possible damage between you and our warehouse is at our own risk. We are responsible for filing a complaint with the shipping company that is used to ship your return order. We, as seller, bear the transport risk, if the consumer returns the goods in the event of a withdrawal. This applies regardless of the selected shipping service provider.
Replacement
Replacement are made no later than three weeks after we have received the goods in stock.
Refunds
Refunds are be made no later than fourteen days from the day we have received the cancellation notice.
Price for delivery back to our warehouse
We will review your request and provide a quote for the return shipping cost from DB Schenker or DPD.
Curbside delivery
We delivery the products to curbside. Carrying into your building, assembly, removal of packaging is not included in the price, but can potentially agreed and settled financially with the local transport provider. Please, contact the local transport company that will be delivering the product to ask for additional information and pricing for extra services they might offer.