Design Living 365 Return Policy

365 Days Right to Return

At Design Living 365, your satisfaction is our priority. We offer a 365-day return policy, giving you ample time to ensure your purchase meets your needs and expectations. Our confidence in the quality of our products means you can shop with peace of mind.

Return Process: Simple & Seamless

Initiating a Return:
To start a return, email us at info@designliving365.com with your order details. Our team will provide you with step-by-step instructions to make the process as smooth as possible.

Preparing Your Return:
Please ensure the item is secured on the original pallet, wrapped to protect from rain, and in its undamaged packaging. Include your original order number and the items you're returning.

Before Shipment:
Upon approval of your return request via email, we'll provide you with the return address. The item(s) should be sent back in the condition you received them.

Goods Condition:
We request that you return items in their original, sellable condition, without causing damage to the packaging by taping or attaching to the pallet.

Refund Process:
Your refund will be processed within two weeks of receiving and inspecting the return. For items with multiple parts, ensure the return is complete.

Used Items and Value:
Assembled or installed items are considered used, which may affect their value. We may deduct from your refund any decrease in value due to the condition of the returned items. Returning products in their original packaging is essential.

Return Address:
Send your returns to:
Rhenus Logistics
c/o DesignLiving365
Værftsvej 10,
DKK-4600 Köge,
Denmark

Detailed Return Instructions:

1. Email us at info@designliving365.com with your order number and the reason for the return.
2. We'll review your request and provide a quote for the return shipping cost from DB Schenker or DPD.
3. Safely pack the goods for return. If received on a pallet, it must be returned on a pallet.
4. Inform us of the pickup location and date, and we will arrange return transport with DB Schenker or DPD, including shipping documents for the return order.
5. Once the return is received, we will verify the condition of all items.
6. If all items are in original packing and good condition, we will refund the full order amount, deducting only the actual transport cost invoiced by DB Schenker or DPD.

Damage Policy:
If products or packaging are damaged and not in a sellable condition, we reserve the right to adjust the refund based on our assessment of the product's condition with the damage.

Customer Satisfaction Focus:
Our comprehensive return policy is designed to ensure your complete satisfaction, allowing you to shop with confidence and ease at Design Living 365.

14 Days of Right to withdraw from contract

Legally, you have the right to withdraw from a contract within fourteen days without stating a reason. This is the standard protection of consumer rights in e-commerce. Products shall be returned on the original pallet and foiled to protect against rain. Products shall be returned in undamaged packaging. Simply email us at info@designliving365.com to initiate your return.

Right to withdraw from the contract

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us at info@designliving365.com by means of a clear statement (via e-mail) of your decision to withdraw from this Agreement. You can use the attached sample cancellation form - email - example, although it is not mandatory.

In order to comply with the withdrawal period, it is sufficient if you send a notice of the right to withdraw from the contract before the expiry of the withdrawal period.

Consequences of appeal

If you withdraw from this contract, we will have to reimburse you for all payments we have received from you, including delivery costs (excluding any additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us) in order to they could return. Immediately and no later than fourteen days from the day on which we were notified of your withdrawal from this contract. For this repayment, we use the same payment method that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

Sample withdrawal email - form - information

If you wish to cancel the contract, please complete and return this information - form via email:

– info@designliving365.com

– I / we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following

Goods (*)/provision of the following services (*)

– Ordered on (*) / Received on (*)

– Ordered number (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for paper notices)

– Date

(*) Do not use those that do not apply.

Risk of return

Any possible damage between you and our warehouse is at our own risk. We are responsible for filing a complaint with the shipping company that is used to ship your return order. We, as seller, bear the transport risk, if the consumer returns the goods in the event of a withdrawal. This applies regardless of the selected shipping service provider.

Replacement

Replacement are made no later than three weeks after we have received the goods in stock.

Refunds

Refunds are be made no later than fourteen days from the day we have received the cancellation notice.

Price for delivery back to our warehouse

We will review your request and provide a quote for the return shipping cost from DB Schenker or DPD. 

Curbside delivery

We delivery the products to curbside. Carrying into your building, assembly, removal of packaging is not included in the price, but can potentially agreed and settled financially with the local transport provider. Please, contact the local transport company that will be delivering the product to ask for additional information and pricing for extra services they might offer.

Privacy Policy & GDPR

Bath Deluxe s.r.o. [with its registered office & warehouse in Värftsvej 10, DK-4600 Köge, Denmark, company number 35418911, tax number DK35418911].

Bath Deluxe s.r.o. (“us”, “we”, or “our”) designs, manufactures and sells bathroom furnitures, provides spare parts and operates websites www.designliving365.com en www.bathdeluxe.com („our websites“). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from our customers, suplliers, providers and users of our websites. Since we are based in the European Union, we process your Personal Information in compliance with applicable European data protection laws and other statutory provisions.

By buying any product, getting a spare part, working with us, communicating with us or using our websites, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While buying our products, contacting us through customer service functions (e.g. making a complaint, asking for a spare parts), doing bussiness with us or using our websites, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you. If you are visiting or communicating with us through our social media accounts (i.e. third party platforms) such as Facebook, we may receive information on your profile and your interactions on such platform from the third party platform provider.

Personally identifiable information is information that directly or indirectly identifies you as an individual, indirectly meaning when combined with other information, Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”). We do not collect and process more or other types of Personal Information than are necessary to fulfill the respective purposes. We will only use Personal Information as set forth in this privacy policy, unless you have specifically provided your consent to another use of your Personal Information.

We use your Personal Information for communication with you, fulfillment of obligations under the contract (e.g. delivering orders) and for providing the services of designliving365.com. We may also use your Personal Information (in the context of our existing customer relationship) for the purposes of our legitimate interests to contact you with newsletters, marketing or promotional materials and other information via email relating to similar products or services that you have previously been interested in or you have bought. You may, however, object to such use at the time of collection and each time a message is sent. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send.

Sharing of Personal Information

We do not share, sell, transfer or otherwise disseminate your Personal Information to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our warehouses, logistics companies, contractors or partners for developing, maintaining and hosting our databases and applications.

International transfers of Personal Information

Under specific circumstances, it is also necessary for us to transfer your Personal Information to countries outside the European Union/ European Economic Area (EEA), so called “third countries”. This Privacy Policy shall apply even if we transfer Personal Information to third countries, in which a different level of data protection applies than in your country of residence.

Any transfers of Personal Information into countries other than those for whom an adequacy decision regarding the level of data protection was made by the European Commission, as listed on https://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm, occur on the basis of contractual agreements using standard contractual clauses adopted by the European Commission or other appropriate safeguards in accordance with the applicable law.

Processing of sensitive data

We will not collect or process any special categories of Personal Information (“sensitive data”). Sensitive data refer to Personal Information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, health or a natural person’s sex life or sexual orientation.

Retention of your Personal Information

In general, we will delete the Personal Information we collected from you after the warranty period (ordering goods or spare parts) or after 10 years after they were originally collected.

Log Data

Like many site operators, at www.designliving365.com, we collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. 

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many websites, at www.designliving 365.com we use “cookies” to enhance the users’ experience, improve the website’s performance, user friendliness and security and collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our websites.

Security

The security of your Personal Information is important to us. We apply an appropriate level of security and have therefore implemented reasonable physical, technical, organisational, and administrative procedures to safeguard Personal Information we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Information transmitted, stored or otherwise processed.

Please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. In the event of a data breach containing Personal Information, Bath Deluxe s.r.o. will follow all applicable data breach notification laws, inform authorities and/ or where applicable customers and take other steps to remediate possible consequences.

Your legal rights

As a data subject you have specific legal rights relating to the Personal Information we collect from you. This applies to all processing activities stipulated under this Privacy Policy.

The following list contains information on your legal rights which arise from applicable data protection laws:

Right to access and information about personal data processing:

You may ask us which Personal Information we hold about you, what they are being used for, where we collected them, if not from you directly, and to whom they have been disclosed, if applicable. You may also obtain the information about the planned date of data erasure and explanation of your rights. You have the right to receive from us one copy, free of charge, of Personal Information we hold about you.  We reserve the right to charge a reasonable fee for each further copy you may request.

Right to rectification:

You may obtain from us rectification of Personal Information concerning you.  We make reasonable efforts to keep Personal Information in our possession or control which are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. However, you have the right to request that we remove incompatibilities and errors regarding your Personal Information and demand them to be supplemented or updated – if they turn out to be incomplete or out-of-date.

Right to restriction:

You may obtain from us restriction of processing of your Personal Information, if

• you contest the accuracy of your Personal Information for the period we need to verify the accuracy,
• the processing is unlawful and you request the restriction of processing rather than erasure of your Personal Information,
• we do no longer need your Personal Information but you require them for the establishment, exercise or defense of legal claims, or
• you object to the processing while we verify whether our legitimate grounds override yours.

Right to withdraw consent:

Where the processing of Personal Information is based on your consent you may withdraw this consent at any moment (f.e. by following the procedures described in the respective consent form or via email info@designliving365.com). We ensure that consent can be withdrawn by the same means as it was given.

Please note that the withdrawal of your consent will not affect the lawfulness of the processing carried out prior to the revocation of your consent).

Right to erasure:

You may obtain from us erasure of your Personal Information, where

• your Personal Information are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
• you have a right to object further processing of your Personal Information (see below) and execute this right object to the processing;
• the processing is based on your consent, you withdraw your consent and there is no other legal ground for the processing;
• your Personal Information have been unlawfully processed;

unless the processing is necessary

• for compliance with a legal obligation which requires processing from us;
• in particular for statutory data retention requirements;
• for the establishment, exercise or defence of legal claims.

Right to portability:

At your request, we will transfer your Personal Information to another controller, where technical feasible, provided that the processing is based on your consent or necessary for the performance of a contract.

Right to object:

You may object – at any time – to the processing of your Personal Information due to your particular situation provided that the processing is not based on your consent but on our legitimate interests or those of a third party. In this event, we shall no longer process your Personal Information, unless we can demonstrate compelling legitimate grounds and an overriding interest for the processing or for the establishment, exercise or defense of legal claims. If you object to the processing, please specify whether you wish the erasure of your Personal Information or the restriction of its processing by us.

Right to lodge a complaint:

If you believe that we are processing your personal data in violation of the provisions of the GDPR or other applicable privacy laws regulating personal data protection, you have the right to lodge a complaint to the the data protection supervisory authority in the country you live in, work or where the alleged infringement occurred

Please note:

• Time period: We will try to fulfill your request within 30 days. However, the period may be extended due to specific reasons relating to the specific legal right or the complexity of your request. In such cases, we will inform you about the prolonging this time period and about the reasons for such an extension.
• Restriction of access:In certain situations we may not be able to give you access to all or some of your Personal Information due to statutory provisions. If we deny your request for access, we will inform you about the reason for the refusal.
• No identification: In some cases, we may not be able to look up your Personal Information due to the identifiers you provide in your request. In such cases, where we cannot identify you as a data subject, we are not able to comply with your request to execute your legal rights as described in this section, unless you provide additional information enabling your identification.
• Exercise your legal rights: In order to exercise your legal rights, please contact us at email info@designliving365.com.

Responsibility

Designliving365.com is only liable for damages to the extent that it follows directly from the general rules of Europe law. We therefore recommend that, if craftsmen are only ordered when you have received the item.

Customer Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Bath Deluxe, s.r.o., we need the following information:

• Name
• Address
• Phone number
• Email address

We register your personal data with the aim of being able to deliver the goods to you.

By entering your number and/or email address, you electronically agree that the third-party program may use automated methods on behalf of DesignLiving365.com to send me recurring text messages / emails. Additional text messages / emails may be sent from time to time based on your interaction with us. No more than 5 text messages or emails per month. Standard charges for messaging and data usage may apply. You can always reply STOP to unsubscribe or HELP for help. You can also click on the provided unsubscribe address to unsubscribe.

Cookies

At https://www.designliving365.com, cookies are used with the aim of optimizing the website and its functionality, ensuring relevant and personalized marketing, and thus making the visit as easy and relevant as possible for you.

Log statistics

We use log statistics on https://www.designliving365.com, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave etc. The log statistics are only used for the purpose of optimizing Bath Deluxe https://www.designliving365.com website.

Changes To This Privacy Policy

Bath Deluxe s.r.o. may update and make changes to this Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. 

Contact Us

If you have any questions about this Privacy Policy regarding the subject matter of data protection or any questions about the data protection general and/ or any requests in the exercise of your legal rights, please contact us at info@designliving365.com.

General Terms & Conditions

Payment

Designliving365.com (Bath Deluxe s.r.o.) accepts online payments with PayPal and Stripe. Eventually, in the Czech Republic also with payment gateway Comgate. All amounts on the website include VAT.

The website uses the following currencies for pricing:

EURO - Evropské EURO (EURO)
Czech - Česká koruna (CZK)

No fee is charged for payment at https://www.designliving365.com and the amount is only debited to your card when the goods are sent physically, unless otherwise agreed and stated in your order. In the case of partial delivery, the entire amount is raised when the first part is sent. It should be noted that a larger amount can never be deducted than what you have approved at the time of purchase.

Bath Deluxe, s.r.o. retains ownership of the goods sold, regardless of whether delivery has taken place, until the entire purchase price and any interest and/or fees have been paid. Bath Deluxe, s.r.o. uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

Reservation of paid amount

If you pay with Visa or Mastercard, the amount is reserved immediately. The money is reserved on your card or account until: We raise the amount when we send the item, or until the money is released according to agreement with your card issuer. You can read more about the rules for your specific card from your card issuer.

Delivery

The standard delivery time for your order is 3 to 7 working days, as long as the product is in stock and unless otherwise stated in your order. Backorders are send immediately, when the goods arrive to our stock. If you want a later delivery, you need to contact us at info@designliving365.com on the same day you place your order and agree on a later delivery day. Or you need please to state this in note in your order.

The goods are delivered by carrier and always to the curb on firm ground and at street level. Packaging and pallets are not taken back by the carrier. It is delivered in accordance with the Nordic Forwarders Association's General Provisions NSAB2015. See link http://www.dasp.dk/sites/dasp.dk/files/nsab_2015_dk_pr._16-12-2015.pdf.

It is shipped with different shipping companies depending on the product type. As a starting point, delivery is free of charge to curb on firm ground and at street level. You will be notified when your order will be delivered. If you are not at home when the order is delivered, you will be asked to book a new delivery of your order. You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

Claims Policy for Trust and Assurance

Our goal is to earn your trust in the products you buy on designliving365.com.

Warranty Details

Products come with a warranty of 2, 5, or 10 years, covering production faults under proper usage. Misuse, improper installation, or not following instructions isn't covered.

Two Claim Categories

1. Transport Claims: Report within 7 days, provide photo documentation upon delivery, and notify us at info@designliving365.com. We'll handle it with our transport company.

2. Product Claims: If a product is faulty during the warranty, we swiftly handle it. Send photo/video documentation and a clear description to info@designliving365.com, along with the order number to prove purchase date.

For electrical or technical part claims, our specialists will assist, ensuring a quick resolution.

Transport damage

Please, check your goods as soon as you receive the shipment.

If there is visible damage to the shipment, note it on the waybill when you sign for receipt.

Remember to open all cartons within 7 days.

If you find that the goods are damaged, you need to notify us immediately, preferably within 7 days of receipt or at the latest within two months, which is considered a reasonable time. Otherwise, you lose the right to complain about hidden transport damage. The damage must be proven in the form of pictures and/or films, which must be attached to your inquiry.

Contact us by email: info@designliving365.com.